Innovation intelligence brief
Innovation intelligence brief
Platform for Insurance Connecting Every Part of the Claims Ecosystem. Award Winning Real-time Collaboration, Live Video Interaction, Field Documentation, Customer Self-Service, Media Collaboration
What became of it
Completed · High confidence · Last verified 2026-10-17
As catalogued
Cloud-based real-time video collaboration platform for P&C claims, letting adjusters and policyholders conduct remote inspections and share media instead of on-site visits.
2026 reality
Livegenic operates as a branded virtual claims collaboration platform with guided evidence capture, virtual inspections, AI-driven damage estimates and a native Guidewire ClaimCenter integration. Its website identifies it as 'A Wilbur Company' (footer © 2025); Wilbur is Claim Central Consolidated's technology brand, launched in June 2021.
Claim Central, a partner since 2016 and investor since 2017, acquired the remaining shares in October 2020; Livegenic kept its brand, headquarters and leadership as a wholly owned subsidiary. The product is now marketed as AI-powered; the core remote-inspection model remains.
one of the early virtual-inspection specialists; pandemic-era demand for contact-free claims validated the model, but virtual inspection is now a crowded, partly commoditised capability inside claims suites.
Third taxonomy
REVIEW · Verified the October 2020 Claim Central acquisition (Insurance Business, Livegenic statements) and current website. Resolved 'Wilbur' as Claim Central's June 2021 technology brand (added source and milestone); re-sourced founding milestone, which the homepage did not support.
Documented evidence
Mobile claim submission
Homepage 2019
Homepage 2019
Research interpretation
Classification paths, as catalogued, connect this example to the original insurance digitalization research models.