Innovation intelligence brief
Innovation intelligence brief
With our new customer portal MyGenerali you will comfortably and easily be on top of things of your Generali insurances, premiums and payments. It has never been that easy.
What became of it
Completed · Medium confidence · Last verified 2026-10-17
As catalogued
MyGenerali online customer portal giving Generali Switzerland customers a self-service overview of their policies, premiums and payments.
2026 reality
MyGenerali is offered as a web portal and iOS/Android app: policies and contract information, PDF documents (policies, invoices, tax documents), invoices and QR-code payment, claim status tracking, online advice requests and online change of address.
The original model remains substantially intact.
a standard incumbent self-service portal; comparable portals exist at all major Swiss insurers.
Third taxonomy
REVIEW · Spot-checked the MyGenerali page (portal and iOS/Android app, documents, QR payment, claim status, online advice, address change); no changes.
Documented evidence
Features
Features
Features
Features
Research interpretation
Classification paths, as catalogued, connect this example to the original insurance digitalization research models.