Innovation intelligence brief
Innovation intelligence brief
Visual Claims: Fight Fraud - Reduce Claim Processing Costs. SightCall remote support software enables live video streaming and remote access on mobile. SightCall provides Allianz with visual claims application published on both Appstore and playstore.
What became of it
Completed · Medium confidence · Last verified 2026-10-17
As catalogued
Live video streaming and remote-access software applied to insurance claims ('visual claims'), letting insurers such as Allianz inspect losses remotely via a customer app to cut claims handling cost and fraud.
2026 reality
SightCall operates a video platform for service teams with three product lines: Remote Visual Support, AI-driven Insights and Xpert Knowledge (AI-generated step-by-step guides). Insurance is one of four target verticals alongside field service, customer service and telehealth; the site lists integrations with Munich Re, CCC and Guidewire and an Allianz case study citing about 30% of claims resolved remotely.
The live-video capability was extended with AI layers (AI Insights with 'Ask AI', AI-generated knowledge articles, a Gemini Live API integration) and distributed through contact-centre marketplaces such as Genesys AppFoundry (2022). Insurance claims remain a vertical, not the core of the company.
remote video inspection became commoditised after 2020; adding AI-derived knowledge and analytics on top of video sessions is a way to differentiate and to sell into broader field-service and contact-centre budgets.
one of the established remote visual-inspection vendors with insurance-specific integrations (Guidewire, CCC); relevance for insurers lies in remote claims assessment rather than in a unique technology.
Third taxonomy
REVIEW · Verified homepage (product lines, Gemini Live integration, Allianz ~30% remote claims, (c) 2026) and the May 2022 Genesys AppFoundry release; added the 2021 USD 42M Series B with Coverager source; no acquisition found.
Documented evidence
Homepage
Metrics
Agents
See through customers eyes
Integrated experience
Point and share
Pause
Visual Support
Numbers
Health
E-Prescription
Teleconsultation
Research interpretation
Classification paths, as catalogued, connect this example to the original insurance digitalization research models.