Innovation intelligence brief
Innovation intelligence brief
Secure communication via portal messages, Overview of documents such as insurance policies, tax statements, premium and benefit invoices, Overview of your insurance cover(s), Change personal and contact details (address), Information and changes on payment processing such as account details, direct debiting or e-billing.
What became of it
Completed · Medium confidence · Last verified 2026-10-17
As catalogued
Self-service web portal of a Swiss health insurer combining secure messaging, document archive (policies, tax statements, invoices), cover overview and self-service changes to personal and payment data.
2026 reality
myHelsana is still Helsana Group's client portal for adult customers, with registration via insurance number, mobile number and e-mail and sign-in with mTAN. A free myHelsana app adds a scanning function for submitting invoices and reimbursement documents; non-customers can use the app as 'guests' to scan invoices on behalf of others.
The original model remains substantially intact; the portal is complemented by a mobile app with document scanning for reimbursement claims.
a standard incumbent self-service portal in 2026; Swiss health insurers broadly offer comparable portals and scan apps, so it is a hygiene factor rather than a differentiator.
Third taxonomy
REVIEW · Verified on both Helsana pages that the myHelsana portal (insurance number, mobile, e-mail registration; mTAN sign-in) and app (invoice scanning, guest function) are live; no changes.
Documented evidence
Overview
New messages
Documents and orders
Main functions such as ordering insurance card
Finding doctors
Changing personal details
Message overview
Research interpretation
Classification paths, as catalogued, connect this example to the original insurance digitalization research models.