Innovation intelligence brief
Innovation intelligence brief
«Meine Mobiliar» ist ein Online-Kundenportal, das Ihnen als Kunde rund um die Uhr einen sicheren Zugang zu Vertragsdaten bei der Mobiliar bietet
What became of it
Completed · Medium confidence · Last verified 2026-10-17
As catalogued
Die Mobiliar's 24/7 online customer portal giving secure access to contract data and digital claim submission.
2026 reality
Die Mobiliar operates the «Meine Mobiliar» customer portal and app: paperless access to contracts and documents, claim reporting with status tracking, SwissID login, and delegated access for business customers' employees or fiduciaries. The old my.mobiliar.ch URL redirects to mobiliar.ch.
Renamed from MyMobiliar to «Meine Mobiliar» and complemented by a mobile app; the original self-service portal model remains substantially intact.
a standard incumbent self-service portal; relevant as hygiene factor rather than differentiator in 2026.
Third taxonomy
REVIEW · Confirmed via Mobiliar's portal and app pages that the self-service offer is live under the name «Meine Mobiliar»; added these official sources and updated the name and feature description.
Documented evidence
Overview
Contact
Contract details
Contract documents
Advice
Address changes
Claim submission
Claim submission
Claim submission
Claim submission
Claim submission
Claim submission
Claim submission
Claim submission
Research interpretation
Classification paths, as catalogued, connect this example to the original insurance digitalization research models.